Pre-Contractual Info

tcsb - Pre-Contractual Mandatory Information

Pre-Contractual Mandatory Information according to §246a §1 EGBGB (Introductory Law to the German Civil Code) (permanently available on every page, 2nd menu line, on the right hand side or also under
Herein below please find a summary of all pre-contractual mandatory information with regard to tcsb in the same sequence as listed in the Federal Law Gazette (BgBl) dated 27th September 2013. This information is also given in the various websites such as e.g. disclaimer, general terms and conditions, etc.
1. Essential Characteristics of the Goods:
All essential characteristics of the products offered in our shop are indicated in the respective detailed page of the product.
2. + 3. Company Identity: (see also disclaimer)
tcsb® Silke Böhner e.K., Hirtenackerstrasse 15, 95463 Bindlach/Germany
Telephone: +49 (0)9208-587888 or 0175-9071070 / Fax: + 49 (0)9208-587889
Commercial register: Local Court Bayreuth, HRA 3156
VAT Id-no according to § 27a Value Added Tax Act: DE813256399
Authorized to represent: Silke Böhner and Gerhard Strecker, address – see tcsb
Responsible for contract: Silke Böhner and Gerhard Strecker (address see above)
4. Total Price of Goods:
Indicated on the order page (Checkout).
Orders from abroad are subject to the German tax law. Arising customs duties, taxes and other charges are not included in our prices, but are to be paid by the client on importation.
5. Permanent or Subscription Contract: not applicable.
6. Additional Costs for Means of Telecommunication:
Not applicable. Only the costs for the mere use of the telecommunications means arise.
7. Accepted Means of Payment and Costs (Details see
Cash upon collection.
Cash by Letter / Registered Letter (no liability for loss!)
Advance Payment by Bank Transfer.
Cash on Delivery.
Cash upon collection: immediate payment, net without deduction, upon receipt of the good(s)
Cash by Letter / Registered Letter:
Net without deduction. Please enclose a copy of our order confirmation. ATTENTION: No liability for loss! It has already happened (particularly in case of consignments from abroad) that the envelope reached us; the contained money, however, had been stolen.
Advance Payment by Bank Transfer:
By transfer to our account. The good(s~) will be delivered within the delivery time mentioned on the order form, after the purchasing price has been credited to our account.
Cash on Delivery: This service can only be rendered for deliveries within Germany. In case of cash on delivery DHL will only accept cash payments of the total amount; it is not possible to by credit card or cheque.
Cash-on-delivery charges amounting to EUR 4,30 incl. VAT will be invoiced by us; this amount is mentioned on the invoice. When delivering the goods, the parcel service of DHL will additionally charge a forwarding fee amounting to EUR 2,00. This forwarding fee is NOT mentioned on your invoice!
Handling of Complaints: (see also Disclaimer)
In case of questions, information, complaints, claims etc. you can reach us by phone every day from 9.30 am to 11.30 am and from 3.00 pm to 4.30 pm. (Costs per call according to the price-list of the respective provider; we are also willing to call you back free of charge (only within Germany on the landline)). Moreover our contact form is at your disposal. You may also contact us by fax or email.
8. Statutory Warranty Right: (see also General Terms and Conditions)
The client’s rights in case of defects depend on the legal regulations.
9. Warranty, Client Service:
The legal warranty is applicable.
Client Service:
In case of questions, information, complaints, claims etc. you can reach us by phone every day from 9.30 am to 11.30 am and from 3.00 pm to 4.30 pm. (Costs per call according to the price-list of the respective provider; we are also willing to call you back free of charge (only within Germany on the landline)). Moreover our contact form is at your disposal. You may also contact us by fax or email.
10. Codes of Conduct:
We are not subject to any code of conduct.
11. Contract Durations, Permanent Contracts and Automatically Prolonged Contracts: not applicable.
12. Minimum Duration of Obligations: not applicable.
13. Deposits or Other Financial Securities: not applicable.
14. Functionality, Contents and Protective Measures: not applicable.
15. Interoperability / Compatibility of Digital Contents with Hard- and Software: not applicable.
16. Extrajudicial Complaint- and Legal Assistance Procedure: not applicable.
16.1 Instructions on Revocation (see also Instructions of Revocation

Consumers have the following right of revocation (only applicable to consumers in terms of §13 German Civil Code):
(a consumer is every natural person who concludes a legal transaction for purposes which can be attributed neither to his/her business activities nor his/her freelance professional activities.)
You are entitled to withdraw from this contract within a fortnight without giving reasons. The revocation period of fourteen days starts on the day on which you or a third person nominated by you, who does not represent the shipping company, has taken possession of the goods.
In order to exercise your right of revocation you have to unambiguously advise us about your decision to withdraw from the contract by e.g. sending a letter by postal mailing, telefax or e-mail to
tcsb Silke Böhner e.K.                        
Silke Böhner                                       
Hirtenackerstrasse 15                         
95463 Bindlach / Germany
Telephone: +49 (0)9208-587888
Fax: +49 (0)9208-587889
You may use the attached example of a withdrawal form, which, however, is not mandatory. You may also download the example of the withdrawal form on our website and send it to us by e-mail.
We will immediately confirm to you the receipt of your revocation (e.g. by e-mail).
To comply with the revocation period it is sufficient to send us your information about exercising the right of withdrawal in good time prior to the expiry of the revocation period.
Consequences of Revocation
If you withdraw from this contract, we will have to return to you all payments already received from you including the delivery charges (with exception of additional costs resulting from you having selected a type of delivery that was different from our offered, cheapest standard delivery) without delay and at the latest within fourteen days as from the day on which we received your information about revocation of contract. Unless otherwise explicitly stipulated, we will use the same means of payment which you used for the original transaction, for this repayment; you will under no circumstances be charged with any fees due to this repayment. We can refuse the repayment until we either have received the returned goods or you have furnished proof of having returned the goods, whichever occurs earlier.
You have to return or hand over the goods to us without delay and in any case within a fortnight at the very latest as from the day on which you have informed us about the revocation of this contract. You comply with the revocation period by sending back the goods prior to expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You will only be liable for any diminished value of the goods, if this loss in value results from having handled the goods in a different way than necessary for ascertaining their nature, characteristics and functioning. 

Unless otherwise stipulated by the parties, the right to revocation is not applicable to the following contracts:

1. Contracts for the delivery of goods which are not pre-manufactured; their manufacturing either requires an individual selection or determination by the consumer or is tailored to the consumer’s personal requirements.

2. Contracts for the delivery of sealed goods which are unsuitable for being returned for reasons of health protection or hygiene, after the sealing was removed after the delivery (hint: actually none of the articles offered by tcsb are sealed

3. Contracts for the delivery of goods, if they were – due to their nature - inseparably mixed with other goods after having been delivered.

End of Instructions of Revocation
Pre-Contractual Mandatory Information acc. to §246c §1 EGBGB (Introductory Law to the German Civil Code)
The following technical steps lead to a contract conclusion:
- Put the goods in the basket; kindly follow the implementation instructions/- advice to avoid mistakes.
  Corrections can be made already in this first step.
- All goods are in the basket: next step: go to checkout, if necessary you have to go to your account.
- Call the basket up again or directly go to the checkout (1st menu line: basket resp. checkout)
- Select delivery option
- Select method of payment; if necessary, make the offered changes. If needed, enter remarks.
- Read and confirm the right to revocation and the general terms and conditions; without confirmation the ordering process cannot be continued.
- Check the order and the possibility to make changes.
- Click the button: “order subject to payment of costs”.
You will immediately receive an order confirmation by e-mail. It comprises the contents of the order page, the instructions of revocation including the example of the withdrawal form, our privacy statement and our general terms and conditions in pdf-format.
The order confirmation is NO confirmation of contract conclusion!
We check your order on completeness and a possible proper execution. In case of questions, we will contact the client by e-mail, phone or fax respectively - in particular cases - in writing.
If we accept the order, the client will receive from us a CONFIRMATION OF ORDER ACCEPTANCE by e-mail, fax or in writing. This confirmation comprises the following attached pdf-files:
- confirmation of order acceptance (repeating the contents of the order page)
- instructions to revocation with withdrawal form
- privacy statement
- general terms and conditions
- additional text to confirmation of order acceptance giving notes to order execution.
The attached files are a legal component of our confirmation of order acceptance.
Conclusion of Contract
The illustration of the goods in the catalogue or online-shop does not comprise a binding offer of the contractor. It is rather a request to the client to submit a binding offer to the contractor.
Every order of the client represents a binding offer for concluding a purchasing contract for the ordered goods. By clicking the button “order subject to payment of costs“ in the online-shop, the client submits such an offer for buying the goods collected in the basket and also accepts the general terms and conditions of payment  as exclusive basis for the legal relationship with the contractor.
tcsb will confirm in text form (e.g. by fax or e-mail) the receipt of the client’s order. This confirmation, however, does not represent a binding acceptance of the order. 
The purchasing contract is only concluded by the contractor submitting an explicit confirmation of order acceptance to the client.  
The receipt of our confirmation of order acceptance is considered as contract conclusion.
Exception: The goods can be directly delivered to the client without confirmation of order acceptance, if he has a client account. In this case the contract is concluded by the client or his authorised person taking delivery of the goods.
Storage of Contract Wording:
The client- and order data (client account, guest account, order confirmation and confirmation of order acceptance) are stored with us. If the client has opened a client account, he/she can manage or delete it on his/her own under the menu item „application”. You can ask us at any time by use of our contact form or by e-mail to delete your data free of charge. This deletion will be confirmed by e-mail. We neither transmit your data to third parties nor use them for advertising purposes.
Contractual Language:
The contractual language is German. Texts in other languages only serve for information without being legally binding.
Pre-Contractual Mandatory Information in addition to the Information according to §312i of German Civil Code
There are delivery restrictions in our shop.
It is not possible to deliver to post office boxes.
Countries which are supplied by us are listed in the Service-/ Shipping Costs.
Further Information:
Please note that partial deliveries of orders will not be executed.

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